Southwest Airlines is continuing its push to win back customers left wary by the airline’s epic holiday meltdown stranded millions of travelers all over the country.
This time, CEO Bob Jordan’s apology went out to a group it’s been trying to woo throughout the pandemic – business travelers.
Related:Watch: SNL skewers Southwest Airlines over holiday meltdown
During a town hall Monday, Jordan discussed the holiday fiasco with several other Southwest executives and described what the company is doing to ensure it doesn’t happen again. He said none of the carrier’s priorities are “revolutionary,” but instead are aimed at improving the flying experience.
“We’re still restoring our network from pre-pandemic,” Jordan said. “It involves adding features that we know that you and your customers want. Things like power ports on the aircraft, larger bins, additional functionality on the application.”
Bigger bins means more…
